Q- What is your average response time for a service call
A- Average response time will vary depending on the temperature outside. Our average response time is 1 to 2 hours. However, during warm days when the
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Q- I know my system is in warranty, can I get warranty work done after hours if necessary
A- All warranty calls are performed during normal business hours between 8am to 4pm Monday through Friday. However, additional overtime rates will apply for the after
Q- What brands or units do you service
A- We service and sell all makes and models of HVAC equipment. We are qualified to work on all types of HVAC systems: Air conditioners, Heat
Q- Does the Technician have all the repair parts I need on his truck
A- Our trucks are stocked with standard replacement parts such as: contractors, transformers, some relays and some OEM motors. However, it is impossible to stock every
Q- Why should I consider a maintenance HSP contract service
A- Just like tune ups and oil changes on your car, an HPS service will help prolong the life of your equipment as well as optimize
Q- Why do I have water leaking from my air handler
A- The three most common reasons for water discharging from the air handler are: 1. The drain line is clogged up 2. The unit is low
Q- Why did my compressor fail
A- Compressor failure can be caused by several issues such as: age, power spikes, power failures, low refrigerant, poor installation practices and lack of maintenance. A
Q- What is the difference between my air handler and my condenser
A- The air handler is the inside unit usually installed in the garage, attic or interior closet. The condenser (or heat pump) is the unit on
Q- What brands do you sell
A- We offer all major brands including: Carrier/Bryant, Trane, Lennox, Amana, Goodman, Mitsubishi and Daikin. Basically, if it’ s manufactured, we can get it.
Q- Which brand is the best
A- Labeling a brand as the “Best” should not be determined on what us as a company favors. The “Best” in our opinion, is dependent upon
